Scenarios

A multinational engineering company is relying on its own electronic technicians to manage their communication equipment throughout the world. The company's directors have opted for such a solution because down-time on their communication equipment is not detrimental to carry out their business.However, when serious problems occur they have to rely upon the expertise held by their regional equipment supplier.

NetBase and NetMan automatically identify problems that occur on all of their installations, and communicating them to the appropriate person in charge. By so doing, NetBase and NetMan enable the System Managers to pinpoint the problems that have been taken place thus enabling them to perform a swifter support service. Needless-to-say, this solution has also a positive impact on the company's financial books as the communication maintenance costs are greatly reduced.

A newspaper saves on distribution by performing its printing process at different locations.

At daytime, they have sufficient trained technical personnel to look after their communication equipment.

At night, they transmit their work to the printing plants. The accomplishment of this task is heavily dependent on the communication links working properly.

To ensure the highest quality of service at night, they have outsourced the maintenance to a national service provider that is using NetBase and NetMan for carrying out fault analysis. When a faulty condition is detected the service provider receives all the necessary information to swiftly carry out the necessary corrections.

In this example, both parties benefit from the use of NetBase and NetMan : the newspaper and the service provider. The newspaper is able to rely on highly qualified and experienced service staff who ensure that the transmission process is always completed successfully without too much delay.The service provider is able to gather accurate information regarding occurring faults thus enabling them to provide a high quality service.

Imagine a hospital that becomes unreachable because the PBX system breaks down.

In this case, the malfunctioning equipment could really endanger the lives of people in need.

The hospital decides that the 24-hour fault management is really beyond the technical capabilities of its staff. Outsourcing is the most cost effective and reliable solution.

The external service provider uses NetBase and NetMan to analyse the PBX and other communication equipment and, when serious faults arises, it alerts a 24-hour equipment maintenance company to fix the problems.

This solution enables the hospital staff to concentrate on what they are trained to do while having the peace of mind that whoever is in need is able to call for assistance.

NetBase and NetMan prove to be of great benefit to the service provider too. The solutions truly unique features permit the provider to offer the same efficient and cost-effective service to several other companies.